Know Your Client Maintenance
Accurate KYC Records, Effortlessly Updated
Staying ahead of CIRO, FINRA and SEC expectations takes proactive KYC maintenance. That’s why Four Eyes pre-fills every update, routes it for approval and keeps the audit trail for you, so records stay accurate without manual paperwork.
- 10:02Submitted
- 10:02Material change
- 10:41Dual approval
- 11:05Signed, on file
Goodbye Manual Paperwork
Automated KYC Maintenance for Wealth Management Firms
Eliminate manual processing with automated KYC maintenance and audit tracking. As a result, your firm stays compliant, risk drops, and advisors can focus on clients instead of paperwork.
Comprehensive KYC Coverage
Updates span contact details, trusted contact, employment, net worth, risk profile, insider, PEP and entity sections, configured by client type.
Automatic Supplemental Forms
Changes trigger the right paperwork automatically: Trusted Contact, POA, Enhanced Due Diligence, W-8BEN, and trust or entity tax forms.
Governed KYC Manager
Configure KYC sections by client type, with rationale-required changes, version history and an exportable audit log.
Stage-Level Time Limits
Track every update against client, advisor and approval time limits, with exceptions surfaced before they age.
Point-in-Time KYC History
Every KYC version and documented review is preserved, so you can show exactly what was on file on any date.
Suitability Drift Monitoring
Between reviews, portfolios are monitored against each client's KYC target allocation, with drift flagged early.
How a KYC Update Works
From Invite to Audit-Ready Approval
Every update follows the same governed path, so nothing is missed and every decision is documented.
Step 1
Launch
Start from the client record, inviting the client or completing the update advisor-led.
Step 2
Review
Pre-filled records, with change confirmation, and risk re-assessment combined into one unified flow.
Step 3
Classify
Categorizes updates as No Change, Non-Material, or Material using built-in regulatory rules.
Step 4
Approve
Reviewers see every change side by side with what's on file, with secondary approval enforced.
Step 5
Complete
Material updates flow to e-signature with the required supplemental forms attached automatically.
Step 6
Audit Trail
Every submission, decision and attestation is captured in one complete review trail.
Advisor & Compliance
KYC Dashboards & Reporting
One centralized view of all Know Your Client data shows advisors and compliance teams which KYCs are coming due or past due. In addition, update status and audit trails are always at their fingertips.
Annual and three-year review cycles tracked
Current, Due Soon and Overdue at a glance
Aging alerts with CSV and PDF export
Reduce Not In Good Order (NIGO)
Accelerated, Accurate
Pre-filled KYC Forms
KYC forms arrive pre-filled within regulatory guidelines. Biographical details are carried forward, while suitability factors are re-confirmed with the client. As a result, NIGO rates and administrative work drop significantly.
Pre-filled forms
Data validation
Reduced NIGOs
Provide a Seamless Client Journey
Multiple Client IDs
One KYC Update
Advisors update multiple client IDs in a single e-signature envelope. As a result, clients skip repeat documents and emails, and update cycle times drop from days to minutes.*
Enhanced client experience
Reduce e-signature costs
*Based on North American client results, 2026.
Phone call · Sep 14, 2026
Employment, income, net worth, risk tolerance, investment objectives
Verbal, recorded within 30 days
Client confirmed no change in employment, household or investment goals since the last review.
AcceptedDocumented Reviews
Prove Every Review, Even When Nothing Changed
When a client confirms nothing has changed, the KYC module still captures the evidence examiners expect: how the client was contacted, which KYC factors were discussed, how it was confirmed and why. However, generic, copy-and-paste rationales are rejected.
Material changes require a restriction decision
Fraud-sensitive changes get a second reviewer
Complete, attributed review trail
Frequently Asked Questions
Know Your Client Workflows
What is KYC maintenance software?
KYC maintenance software keeps each client’s Know Your Client information current after account opening. 4ms automates it: it schedules periodic reviews, pre-fills update forms, classifies every change, routes updates for supervisor approval and records each decision in one audit trail. Clients complete KYC updates in English, French or Spanish, and your team can choose its working language.
How are KYC update intervals and client review cycles managed and enforced?
4ms tracks each client’s review cycle and flags files as Due Soon or Overdue to keep your firm audit-ready. In Canada, NI 31-103 requires KYC information to be updated at least every 12 months for managed accounts and every 36 months for other accounts, and 4ms tracks both cycles. In the U.S., it supports FINRA Rule 2090 (Know Your Customer) and Regulation Best Interest.
Can clients complete their own KYC update?
Yes. Advisors can invite the client to complete the update online or complete it advisor-led from the client record, and clients can work in English, French or Spanish. Either way, the update goes through the same classification, approval and audit trail.
How does the platform define and classify material changes in client KYC profiles?
A material change is any shift that impacts client suitability such as modifications to income, net worth, investment objectives, time horizon, or risk tolerance. The KYC module automatically classifies every update as No Change, Non-Material, or Material, ensuring any material change triggers an explicit account-restriction decision accompanied by a documented supervisory rationale.
How do you document a KYC review when nothing has changed?
With a ‘No Change’ attestation. For example, it records how the client was contacted, which KYC factors were discussed and how the client confirmed, together with a required written rationale logged to the audit trail.
How does the platform handle KYC updates involving multiple client accounts or IDs?
4ms lets advisors update multiple client IDs in a single KYC update and e-signature envelope, cutting update cycle times from days to minutes (North American client results, 2026). When an event such as a power of attorney requires separate documentation, 4ms automatically splits the package into separate records for each client ID.
What supervisory controls govern KYC approvals and audits?
Supervisors review each update side by side with the information on file, and secondary approval stops approvers from signing off on their own clients. Changes to names, addresses or banking details are flagged for a second reviewer, and every submission and decision is captured in one audit trail.
How does KYC maintenance connect to trade surveillance?
Risk7 and KYC Maintenance share the same client records. When a client's KYC expires, Risk7 flags any trading on the account so supervisors can act before a compliance gap forms. Then, an updated KYC flows straight back into surveillance and suitability checks.
What happens when a client's KYC is overdue?
It's flagged and tracked to resolution. First, files move to Due Soon and then Overdue on the KYC dashboard, and stage-level time limits track every update against client, advisor and approval deadlines, so exceptions surface before a review is missed.
Beyond the KYC Update
Automate Post-KYC Update Activities
For broker-dealers and wealth advisory firms, compliance doesn’t stop at the KYC refresh. Case Management picks up what happens next, from account restriction decisions to advisor follow-ups and operations requests, routing each item to the right team with deadlines and a complete audit trail.